Help

Starting a Project

  • How can I create a fundraiser?
    To create a fundraising project, submit your project info using the 'New project' button in the top menu. Just fill in all the fields following the instructions on-screen, and click the 'Save' button at the bottom!
  • What happens once my project is created?
    Once the project has been created, we do a quick check to see if your project has all the details it needs for supporters to know.
  • What types of projects are accepted on this platform?
    Fundraising projects can vary widely. Be creative! Consider pointing friends to your fundraising drive in lieu of birthday or wedding gifts. Ask friends to sponsor your progress at an athletic event. Raise funding for a hospital program that's close to your heart.

    Any and all forms of illegal content will not be accepted on this site, however.
  • How much does it cost to fundraise using this platform?
    Registering on the website and submitting projects. We only charge when you run a successful project, meaning it's free to fail (not encouraged though). We will keep 5% of the funds you collect if your project is successful. In addition, PayPal may charge a commission of about 3-4% when we transfer funds.
  • How can I promote a fundraiser?
    We have incorporated sharing tools, which you can find on the project page: share with your friends on Facebook, Twitter or by email.

    This is, of course, just to get you started; let your imagination run wild! Spread the word on your blog or your personal website; talk to friends at parties, to your neighbors, to people at your local supermarket... everybody you know.
  • How does Phoenix Children's Hospital receive funds from my fundraising project?
    When your project successfully reaches its deadline, the funds will automatically be transferred to the Phoenix Children's Hospital.
  • My project reached its deadline for fundraising, what happens now?
    All contributions will be transferred to Phoenix Children's Hospital to help support important programs. 
  • My project reached its financing goal, what happens now?
    That's good news! As long as the project has not reached its deadline, contributors are still able to participate and contribute (again). On another note, this is a chance for you to find ways to spice your project up a bit. Or perhaps, you may want to thank your friends, family and others with rewards!
  • Contributing to a Project

  • How can I contribute to a project?
    Nothing simpler. On the project page, click the button 'I want to contribute'. On the next screen, enter how much you'd like to contribute, and choose the reward you want. We use Stripe for payment processing. As a secure payment channel, it will enable you to authorize the payment. Once finished, you will be directed back to this platform and receive a confirmation email.
  • How much does it cost to contribute to a project on this platform?
    Registering on the website and contributing to projects is completely free. Save your money for contributions to important fundraisers for Phoenix Children's Hospital!
  • How can I pay?
    We use Stripe to power and secure transactions on this site. They accept credit cards and bank accounts as payment sources.
  • Am I debited immediately when I contribute to a project?
    Yes. Our credit card processor, will debit the amount straight away and send you a confirmation email.
  • What happens if a project doesn't reach its funding target?
    All contributions, unless canceled, are final, regardless of whether the overall fundraising target is met. This is good news! It means that even if a fundraising project fails to reach its ultimate stretch goal, critical funds will still go toward supporting Phoenix Children's Hospital.
  • I changed my mind, can I update/cancel my pledge?
    Sure. Just send us a message using the contact form and let us know what you want to do.
  • Can I update/cancel my pledge after the project has ended?
    Unfortunately, that's now too late. Once the project has ended and the funds have been transferred, then refunds are no longer possible.